Contact information

If you have a question about your order, personalised portrait, delivery or anything else, we’d be happy to help.

Cosy by Clara
Website: cosybyclara.co.uk
Email: hello@cosybyclara.co.uk

Order enquiries

For questions about an existing order, please include your order number when contacting us so we can help you as quickly as possible.

If your enquiry relates to a damaged or incorrect order, please also include clear photographs showing the issue where possible.

Personalised portrait enquiries

If you have a question about the photograph you would like to use for your portrait, you’re welcome to contact us before ordering.

We can help if you’re unsure whether your photograph is suitable.

Response times

We aim to respond to customer enquiries as soon as possible. During busy periods, responses may take a little longer.