Shipping policy
Last updated: 11 August 2026
Every Cosy by Clara piece is made especially for you. As our products are personalised and created to order, please allow time for us to create your artwork before it is dispatched.
Processing & creation times
Our personalised pieces are individually created using the photograph and personalisation details you provide.
Our current estimated production time is shown on the relevant product page and/or during the ordering process.
Production time is separate from delivery time and begins once we have received all of the information and photographs needed to create your order.
If we need to contact you for another photograph, clarification or additional information, this may extend the time required to complete your order.
During particularly busy periods, production times may occasionally be longer. Where there is a significant delay affecting your order, we will contact you.
UK delivery
We currently deliver throughout the United Kingdom.
Available delivery options and applicable delivery charges will be displayed at checkout before you complete your order.
Where we advertise a free-delivery threshold, qualifying orders will receive the applicable free standard delivery option automatically at checkout.
Delivery estimates begin after your personalised order has been created and dispatched.
Delivery estimates
Any delivery timeframe displayed on our website is an estimate unless we expressly agree a specific delivery date with you.
Once your order has been dispatched, you may receive tracking or delivery information where this is available for the delivery service used.
Please remember that the overall time between placing your order and receiving it consists of:
Creation time + delivery time
As personalised products need to be created before dispatch, please take our stated production time into account when ordering for birthdays, anniversaries, Christmas or other special occasions.
Delivery addresses
Please check your delivery address carefully before completing your order.
If you notice an error after ordering, contact us at hello@cosybyclara.co.uk as soon as possible.
We will try to update the address where possible, but we cannot guarantee that changes can be made once an order has been dispatched.
Delayed orders
Occasionally, deliveries may take longer than expected due to circumstances affecting the delivery network.
If your order appears to be significantly delayed, please contact us at hello@cosybyclara.co.uk with your order number and we will investigate.
We ask that you contact us, rather than trying to resolve a missing delivery directly with the courier.
Nothing in this policy affects your statutory consumer rights regarding delivery.
Lost parcels
If your order has not arrived within the expected timeframe, please contact us and we will investigate the delivery.
Where an order is confirmed as lost in transit, we will provide an appropriate resolution, which may include arranging a replacement or refund where required.
Damaged deliveries
We carefully prepare our prints for delivery, but if your order arrives damaged, please contact us as soon as reasonably possible.
Please email hello@cosybyclara.co.uk with:
- your order number;
- a description of the damage; and
- clear photographs of the damaged product and, where relevant, its packaging.
We will review the issue and arrange an appropriate solution in accordance with your statutory rights.
Please keep the product and its packaging until we have responded, as we may need additional photographs or information.
Incorrect orders
If you receive the wrong product or your order does not match what you ordered, please contact us at hello@cosybyclara.co.uk with your order number and photographs where appropriate.
We will work with you to put things right.
Orders containing multiple items
Where an order contains more than one product, items may occasionally be dispatched separately.
If this happens, you may receive your items at different times.
International delivery
We currently ship within the United Kingdom only.
If international delivery becomes available in the future, the relevant destinations, prices and delivery options will be displayed at checkout.
Personalised products
Because our personalised pieces are created specifically for you, please ensure that the photograph, size and personalisation information supplied with your order are correct.
For information regarding cancellations, returns, damaged products and refunds, please see our Return & Refund Policy.
Contact us
If you have any questions about the delivery of your order, please contact:
Cosy by Clara
Email: hello@cosybyclara.co.uk
Website: cosybyclara.co.uk
Please include your order number when contacting us about an existing order so we can help you as quickly as possible.